Openings at Honeywell For Freshers as Technical Support Associate - May 2013

Openings at Honeywell For Freshers as Technical Support Associate - May 2013

Company Name:    Honeywell

Website:               www.honeywell.com

Qualification:        Any Degree

Experience:          Freshers

Location:              Gurgaon

Job Role:             Technical Support Associate


Job Description:

Openings at Honeywell For Freshers as Technical Support Associate - May 2013
* Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.

* Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls Per Rep, Call quality.

* Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.

* Seek feedback from immediate supervisors via 1-O-1 or metrics discussion

* Seek knowledge sharing sessions with HD/SA for self improvement

* Work closely with immediate supervisor for all performance, learning and development aspects.

Qualifications:

* Able to operate PC based programs in a Windows environment.

* Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.

* Takes initiative to lead and supports team members in dealing with change.

* Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.

* Maximizes productivity levels while providing world class customer service.

* Displays effective problem solving skills.

* Demonstrates effective use of soft skills – listening, probing and questioning.

* Effective communication skills and appropriate usage of the English language

* Flexibility to work in shifts.

Click on the link below to apply online

https://honeywell.taleo.net/careersection/9/jobdetail.ftl?lang=en&job=1614032