(Freshers) "HCL" Walk-In : BE / B.Tech / BCA / B.Sc : 2012 Passout : Trainees On 21 March 2013  @ Rajasthan / NCR

Greetings from HCL Technologies Ltd. We are pleased to inform you that with regard to an opening for the position of 'Trainee'.

Job Position : Trainee

Job Category : IT-Hardware & Networking

Walk-In Location : Jaipur, Rajasthan

Job Location : Noida, NCR

Desired Qualification : B.Tech (ECE/CS/IT/E&I/EEE)/BCA/B.Sc (CS/IT/Mathematics/Statistics) as basic Qualification

Desired Experience : 0 Years

Key Skills : Networking, Network Troubleshooting, Infrastructure

Desired Candidate Skill Set :
• Good Communication Skills
• Immediate Joinees
• Willing to Work in Night Shifts
• Technical / Networking/Infrastructure
• No standing arrears

Job Description :
• BTech (ECE/CS/IT/E&I/EEE) /BCA/ B.Sc (CS / IT / Mathematics / Statistics) as basic qualification
• Good communication skills
• Understanding of the Infrastructure Services Business (Knowledge of basic Networking and other technologies)
• Manage Customer escalations and providing technical resolutions
• Independent troubleshooting within SLA
• Adherence to standard operating procedures / work instructions
• Ensure quality of ticket closure and queue assignment
• Maintain track specific records and Vendor management
• Identify avenue for value adds and present value add summary
• Participate in Talent Management meetings - sharing and acquiring knowledge
• Update the knowledge base - Technically upgrade across versions of environment when required
• Participation in Monthly steering committee meetings (as required)
• Participate in monthly QA audits
• Monitoring and Management of various IT Infrastructure components
• First level of Troubleshooting based on Standard Operating Procedures
• Other tasks to complete SOPs based tasks
• Additionally: for DC Ops/ICC Fresher:- knowledge of DB/NW concept and good knowledge of OS.
• For Helpdesk:-knowledge of Windows, MS Office, Internet Browsers, Adobe Acrobat etc.
• Responsible in providing voice support to the clients and online technical resolution
• Basic technical knowledge of PCs
• Knowledge of MS Outlook troubleshooting, Internet and Networking
• Technical knowledge of operating systems like Windows XP

Please Carry below documents (mandatory) :
• Updated Resume Copy
• Photo ID proof

Walk-In Date : On 21st March 2013 (Thursday) : 10 AM - 4PM

Walk-In Venue :
Jaipur Engineering College and Research Centre,
JECRC Campus, Opp. EPIP Gate,
Behind Bharat Petroleum Depot,
Nr. Sanganer Sadar Thana, Tonk Road,
Jaipur - 302022
Rajasthan

Contact Person : Nanda

Contact Number : +91-44-28291910